A tracked service means you get a tracking number and real-time updates on your orders progress.
Although some may of you may order tracking for added security only, it is important to monitor your parcels progress along its journey to you.
Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel.
If you have troubles with the tracking application or did not receive your tracking number we are more than happy to help. Otherwise, it is your responsibility to monitor your parcels progress using the information provided to you.
Simply email [email protected] and we will get back to you as soon as possible.