A tracked service means you get a tracking number and real time updates of your orders progress.
Although some may of you may order tracking for added security only, it is important to monitor your parcels progress along its journey to you.
Sometimes, things can go wrong along the way- local postal delays may occur, the incorrect address may have been provided, or the local postal service may not leave a note for you to collect your parcel.
If you have troubles with the tracking application, or did not receive your tracking number we are more than happy to help. Otherwise it is your responsibility to monitor your parcels progress using the information provided to you.
Simply, email firstname.lastname@example.org, or use our live chat service for urgent enquires.